I came across this interesting story from Stuff4Restaurants which is well worth a read. But beware, you might not like some of the results and they affect YOUR business:
January 4, 2008
A set of numbers to scare any hospitality business owner
Posted by barkeeper under bad service, bar management, barkeeper.ie, good service, restaurants | Tags: bar management, complaints, customer service, delaing with complaints, restaurant management |Leave a Comment
